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FAQs

WHAT IS THE 'FULL' VERSION OF KONTAKT
A product that requires the 'full' version of kontakt, means the end user (probably yourself), will require a licence for a paid version of Kontakt from Native Instruments. There is a 'free' version of Kontakt called 'Kontakt Player'. But this is only able to be used for libraries that have licensed the player on the users behalf. Meaning the cost of the library will generally be higher due to additional licencing costs paid by the developer in order to offer a library that is compatible with the free 'kontakt player'.

I HAVE MADE A PURCHASE, BUT HAVE NO EMAIL CONFIRMATION
Please check your spam or junk folder, as this is likely where the emails have gone that contain your unique redemption key and information on how to install your new library. You will receive a receipt email direct from our site, and a secondary email from the Pulse team which has your key and further instructions. 


WHAT IS 'PULSE DOWNLOADER'
The Pulse Downloader is how we distribute our libraries to our users. A free downloader that offers huge benefits to the end user when downloading their newly purchased libraries. With super fast download times, and the ability to pause/resume download without loss of what has already been downloaded. The App can also provide a housing for all of your libraries from us, allowing for a faster way to load our libraries into Kontakt. More information can be found at their site: www.pulsedownloader.com

HOW DO I LOAD A LIBRARY INTO THE FULL VERSION OF KONTAKT

 There are multiple ways to get a 3rd party instrument loaded into the full version of Kontakt. As we use the PULSE downloader engine, this is an even easier process with our libraries than usual. Simply open your Pulse App, navigate to your library manager, and all installed libraries will be listed with 'open' as a button option on each library. From here a window will open with the library inside. Once here, simply double click on the Instrument and it will open in a new instance of Kontakt. Alternatively, you can have Kontakt already open, and simply drag and drop the instrument file into the Kontakt instance and it will load. You can also use Kontakt's inbuilt file searching system on the left of the Kontakt window. under 'Files'. Here you can navigate straight to the instrument location on your computer, and select direct from there.